The power of word of mouth : how mechanics and auto-repair shops can attract new customers through word of mouth marketing   Creator:   Mathilda, Surich Publisher:   University of Curaçao ( Willemstad, Curaçao ) Publication Date:   May, 2016 Type:   Book Format:   44 pages : illustrations, figures, chart. Source Institution:   University of Curaçao Holding Location:   University of Curaçao Language:   English The power of word of mouth : how mechanics and auto-repair shops can attract new customers through word of mouth marketing